The Wet Kwaliteit Incassodienstverlening (WKI) requires debt collection agencies to follow strict guidelines to protect debtors and ensure transparent processes. Reliable debt collection software plays a vital role in meeting these compliance requirements by automating processes, maintaining clear communication, and keeping accurate documentation. This software helps agencies reduce errors, improve efficiency, and stay compliant with WKI regulations. Download our free checklist to verify if your software meets these standards and is ready for WKI compliance.

The "Wet kwaliteit incassodienstverleners" (WKI), a Dutch law, outlines six key provisions: professional competence, the structure and specification of claims, accessibility and approach, quality of administration, complaints and dispute resolution, and other relevant provisions.

The FinView 1.8 update introduces custom report sharing for clients via FinView Control, threaded inbox communication, full WhatsApp integration, and manual debt cost adjustments—improving efficiency and transparency.

FinView's new External Legal Access feature allows agencies to grant legal parties secure case access and direct debtor communication, enhancing collaboration and efficiency.

Explore FinView 1.6.0's new features like Stripe integration and a Compliance Engine for enhanced data security and regulatory compliance. Learn how these updates can streamline your debt collection processes and ensure data privacy.

Explore how FinView prepares you for the new Dutch Wki regulations, enhancing compliance and operational efficiency in debt collection with cutting-edge features.

Explore the latest addition to the FinView ecosystem: the Customer Portal. This adaptable, user-friendly platform gives clients of debt collection agencies unparalleled transparency and instant updates on their case progress. Dive deeper to discover the benefits of this innovative feature.

Welcome, FinView Community! Today we're back with another product update blog to expand and improve FinView's capabilities. We are pleased to reveal some amazing new features and integrations that promise to elevate the FinView experience even further.

Welcome, FinView Community! Today we're back with another product update blog to expand and improve FinView's capabilities. We are pleased to reveal some amazing new features and integrations that promise to elevate the FinView experience even further.

In the fast-paced world of debt collection, communication is key. It's not just about what you say; it’s also how you say it and how it looks. FinView is proud to introduce a game-changing feature that will revolutionise your debt collection efforts: our intuitive, no-code Drag-&-Drop Email Template Builder.

FinView, your go-to solution for efficient debt management, just got even better with some significant updates! These enhancements range from advanced security measures to an upgraded mobile app and an all new workflow builder - let's dive in and discover these additions together!

Navigating the murky waters of unpaid invoices and debt collections can be like treading through a minefield. Businesses of all sizes face numerous obstacles in collecting debt from customers - everything from maintaining positive customer relationships, efficient collections processes and regulatory compliance requirements, to keeping customer relationships strong. Let's explore these hurdles together and discover how FinView is helping businesses overcome them.

In recent years, debt collection has changed dramatically. New technologies and strategies are being used to improve the efficiency and effectiveness of debt collection efforts. FinView is an innovative digital platform for debt collection that offers debtors comprehensive tools, as well as a mobile app, to manage their debt and settle it themselves. This blog post will look at FinView, and explore its capabilities to help collection specialists manage cases more efficiently while streamlining the recovery process.

Debt collection professionals are not strangers to the complexities and challenges associated with handling delinquent accounts. There has been an ongoing search for ways to simplify the process and improve outcomes. The omnichannel strategy is here. This innovative approach can transform debt collection by simplifying communication for debtors and collectors. Let's look at what an Omni-channel Strategy is and how this strategy could transform the sector.

Discover how FinView's innovative features can revolutionise your debt collection and case handling process, while ensuring compliance and seamless integration with external parties.

In today's fast-paced business environment, managing and tracking debt collection can be a tedious and time-consuming task. Efficient and effective management of debt recovery is crucial to maintaining a healthy cash flow and ensuring the financial success of a business. One tool that is revolutionising the debt collection process is TicketDesk, a debt collection module that offers a comprehensive and user-friendly solution for businesses to manage their debt recovery efforts. This blog post will provide an overview of TicketDesk, highlight its features and benefits, and demonstrate how it can optimise the debt collection process for your business.

Debt recovery agencies often face a significant challenge in establishing contact with debtors and collecting outstanding balances. The process can be time-consuming, expensive, and frustrating for both debt collectors and debtors. However, with the advancements in conversational AI technology, debt recovery agencies can now leverage the power of AI to streamline the debt collection process, to making it more efficient and effective. The real power, however, is the use of conversational AI to detect vulnerability in debtors.

Debt collection has always been a critical aspect of financial management for businesses and organisations, especially with the cost of living crisis we are seeing around the world. Collecting debts can be time-consuming and expensive, which usually leads to strained relationships between debtors and collectors.

We at CollectIC love new releases and this once is epic. Over the past few months our team embarked on one of the big challenges we put to them, and boy did they deliver. This blog will showcase some of our favourite new features. The highlights are:

In a recent post, we talked about the effect digital transformation will have on companies collections processes*. A recent study by the Capgemini Research Institute saw that the use of self-service applications, chatbots, digital payments have increased in usage by more than 40% over the past year.

We at CollectIC love fast and frequent releases. We are constantly adding improvements and features to our platform and this blog showcases just some of our favourite highlights. What we will cover:

Recently I have been asked, what are the key trends you are experiencing in the debt collection world? With so much disruption happening in the collections world, I thought to write about just a small number of the trends that will disrupt and change the world of collections in the months / years to come.

We at CollectIC love fast and frequent releases. We are constantly adding improvements and features to our platform and this blog showcases just some of our favourite highlights. What we will cover:

It has been quite a few months since we provided an update on our progress. That does not mean to say we have not been busy. Aside from continuous improvements to our platform, we decided to bring a fresh new look to our website.

We at CollectIC love fast and frequent releases. We are constantly adding improvements and features to our platform and this blog showcases just some of our favourite highlights. What we will cover:

Have you ever received letters or calls from a debt collection agency because you forgot to pay an old debt? Were you feeling uncomfortable with the interaction because it lacked basic decency and respect? If both are yes, then you share this experience with Darren, one of the founders of DebtCo. He was triggered by this past negative experience and determined to join forces with Dylan, the other founders of DebtCo, to change the debt collection industry's climate with digital innovation.

Despite it being the summer season, our development teams have done an amazing job over the past few weeks in continuing to develop and improve CollectIC. With that said, we are thrilled to announce the launch of our new communications feature CollectIC Inbox: an omnichannel collections support tool for collection agencies of all sizes.

We at CollectIC love fast and frequent releases. June was a brilliant month in which we saw new features being added daily. In this blog, we will showcase some of our favorite new features. The highlights: Performance driving dashboards Enhanced reporting functionality New CollectIC matching review

The debt collection industry has earned its share of criticism over the years for being one of the most complained about financial product or service across the world, and yet, it's an industry that continues to grow across multiple verticals from auto finance, healthcare, energy to telco and many more.

We are excited to announce the arrival of CollectIC, a significant step forward in digitalising the debt collections industry.

Throughout the process of developing the CollectIC platform we constantly asked ourselves the following questions. "How will we handle data and make it easy for our customers?" and "What would the experience look like if we took it from a product design perspective?"

In 2017, one of the most popular articles to hit the web was the Economist's 'The world's most valuable resource is no longer oil, but data'. It's view that data is the new driver of growth and change in this new millennium went viral, but it failed to point out that data is only as good as the insights taken from it.